Privacy Policy
Our Promise to You
Highland Fern is dedicated to providing a secure and enjoyable online shopping experience while protecting your privacy. This Privacy Statement explains how we collect, store, use, and disclose your personal information under the New Zealand Privacy Act 1993. By using our Website and/or Services, you agree to our collection, use, and disclosure of personal information as outlined below. We may update this Privacy Statement as our business evolves or laws change. Any changes will be posted on this page.
Definitions
In these Terms, “we”, “us”, and “Highland Fern” refer to (Highland Fern Limited 9429051884482). “You” refers to the Customer, and “the Website” includes (www.highlandfern.co.nz) and its subdomains.
Information Collection
We may collect personal information, including your name, contact details, date of birth, and payment information, when you place an order, sign up for our newsletter, or interact with us online.
Information Gathering
We collect personal information when you purchase from us, use our online services, sign up for communications, enter competitions, log into your Highland Fern account, or otherwise engage with us.
Use of Personal Information
We use your personal information to:
(a) enhance your shopping experience;
(b) send you news, product information, and promotions;
(c) monitor website usage and purchasing trends;
(d) analyze customer preferences and improve our services;
(e) protect our website and business security;
(f) send account updates and recover debts.
(g) receive a one-time follow-up email inviting you to review your order
Disclosure of Personal Information
We may share your personal information with:
(a) service providers who manage customer data and perform services for us;
(b) partners offering joint products, services, or promotions;
(c) legal authorities or law enforcement;
(d) to enforce our terms and conditions.
Cookies
We use cookies to improve your browsing experience, gather site usage statistics, and present personalised messages.
Data Security
We store personal information electronically and use secure servers and SSL encryption to protect your data.
Communication Preferences
If you receive promotional material and prefer not to, please unsubscribe using the link provided or contact us to opt-out.
Contact Us
For questions about our privacy policy, please contact us at (info@highlandfern.co.nz).